Library Customer Experience Officer
- Unique opportunity to make a positive impact in the Palmerston community
- Ongoing Opportunity Level 3 ($72,496.98 - $76,508.47) + Super
- Six weeks annual leave ! Plus wide range of employee benefits!
About us
Our council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation.
We have developed a positive workplace culture where collaboration and personal development are core components.
Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.
Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.
There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston.
Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters.
We see investing in our people as an investment in our community.
Our Commitment to You and Our Customers
At CoP we value
- Teamwork
- Commitment and Accountability
- Sustainability and Self-Sufficient
- Quality Resources
- A culture of Continuous improvement
In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:
- Make it easy for customer
- Perform with pride
- Listen, learn and act
- Evaluate and improve
About the Role
Reporting to the Library Operations Coordinator, the role is responsible for the daily provision of excellent customer service that contributes to the delivery of the City of Palmerston Community Plan including the following:
- Championing the Customer Experience Charter
- Provide efficient, flexible and timely customer service
- Resolve community enquiries with a can-do attitude
- Support the effective management of the library collection
- Support other areas of Council with customer and administrational services
- Provide advice on concerns of the community to improve services
About You
To be considered for this role, you must have:
• Excellent customer service skills with the ability to engage with people of all different ages and diverse backgrounds.• Utilisation of professional, articulate, and appropriate language when responding to enquiries and I demonstrated experience in a customer focussed service role.
• Previous experience within a library, and experience with library management systems
• Practical working knowledge of Microsoft Office suite and demonstrated ability to learn new software through on-the-job training.
• An enthusiastic attitude towards new technology and processes, with the ability to quickly learn and a willingness to teach others and information share.
• Willingness to undertake training and professional development.
• Ability to work independently and exercise initiative in the application of established work procedures.
• Hold a Current Ochre/Working with Children Card.
What you receive
- Training & Professional Development opportunities
- A great team who will support you to achieve professionally and personally
- Access to wellbeing initiatives and Employee Assistance Program
Diversity
At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.
To Apply
To view a copy of the position description and to 'Apply' please see below.
Applications Close: Wednesday, 08 May 2024
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